How is shipping Calculated?
- Shipping is calculated based on current USPS rates for the weight of you order.
When will my order ship?
We strive to pack and ship all of our orders within 5-10 business days.
Sometimes items are on pre-order and will ship within 10 business days of arriving. Estimated arrival dates and pre-order fabrics will be clearly identified in the product title and description.
Will I be responsible for extra shipping costs?
- Depending on your country, you may owe duties, taxes or import fees in addition to our shipping rates, which only cover the transit cost of the products. Sorry – your government makes the rules there.
What shipping provider do you use?
Where can I find a tracking link?
First check your email spam folder, sometimes our emails get sent their accidentally, if it is not there contact customer support:
Customer Service Hours:
- Chat with us anytime via the Facebook messenger option at the bottom of the page. We'll get back to you as soon as possible within the same business day if messaging before 5pm EST.
- Email anytime and we will get back to you within 1 business day.
- Customer Service Hours:
Why does my tracking link say "unavailable" when I click on it?
- Tracking links take 1-2 business days to update in the shipping provider’s system, so give it some time to process. If you’ve been waiting more than 2 business days, contact customer support.
Do you ship to military bases?
- Yes! Please note that shipping to military bases may take up to 4-6 weeks
Why did I never get my order?
- Oh no! If you placed an ordering shipping to the US more than 10 days ago or an international order more than 30 days ago, contact customer support immediately and we will take care of that for you right away! You can use the form below to fulfill this request.
Please use this form for any additional shipping questions, orders over 66 lbs, or if you have not yet received your order and it has been longer than 10 days domestic and 30 days international.